Privacy Policy

Revised on: 5/22/2018

OUR COMMITMENT TO PRIVACY

Your privacy is extremely important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

APPLICATION OF THIS PRIVACY POLICY

This Privacy Policy applies to the Plaza Website but not limited to Plaza Hotel & Casino at plazahotelcasino.com. Our Website may be accessed through domain names other than the domain name listed above. This Privacy Policy does not apply to information collected by us by means other than through our website.

INFORMATION WE COLLECT ABOUT YOU

GENERAL INFORMATION

When you visit our Web sites, we track certain information that is non-personally identifiable. Data is collected in aggregate and anonymously, which may include the type of Internet browser you use, the type of computer operating system you have, the pages you visit on our Web sites, and how you arrived at our Web sites.

PERSONALLY IDENTIFIABLE INFORMATION

The personally identifiable information that you voluntarily provide is used in order to conduct particular transactions on our Web sites including room reservations. The information we collect may include name, address, birth date, telephone number, email address and, credit card information.

COOKIES

A cookie is a small file that contains information sent by a Web site that is saved on your hard drive by your computer’s browser. Cookies store information that a Web site may need to personalize your experience and to gather Website statistical data, such as which pages you visit, what material you download, your Internet provider’s domain name and country, and the addresses of Web sites you visit immediately before and after visiting a particular Web site.

 

We use cookies to collect and store your preferences for viewing our Web sites, such as whether you disable multi-media capabilities so that you will not have to do so on follow up visits. In addition, we use cookies to provide a unique identifier to your computer so that we can generate statistics regarding usage of our Web sites, such as the percentage of repeat visitors and other general statistics. The unique identifiers are not matched with any personally identifiable information. In addition, when you book a reservation online to stay at one of our properties, the reservation or confirmation number may be stored in a cookie on your computer. Cookies used by us do NOT store any personally identifiable information about you.

 

To browse the Internet and our Web sites without cookies, you can configure your browser to reject all cookies or to notify you when each cookie is offered so that you can either accept or reject each cookie. You may not be able to conduct some transactions or use some services on our Web sites if you do decide to disable your browser from accepting cookies.

HOW WE USE THE INFORMATION WE COLLECT

We collect personally identifiable information about you in order to provide you services and a personalized web experience. If you do not provide the data that we request, or prohibit collecting such data, then we may not be able to provide requested services or the personalized web experience.

 

Your personally identifiable information is used to facilitate reservations, payment, send administrative information, player information, confirmations or prearrival messages, current promotions, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit. We will use personally identifiable data to communicate with you with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so.

 

We may use third-party advertising companies to serve or exclude advertisements regarding goods and services that may interest you when you access and use other websites or online services. We use your financial data for billing of products and services. Your demographic data is used to customize your site experience and to deliver specific content that may be of interest to you.

SHARING OF INFORMATION WE COLLECT

We will not sell, trade, or disclose to third parties any personally identifiable information obtained through our Web sites without your consent unless required to do so by law. We may disclose personally identifiable information in order to: (1) enforce our Web site Agreement; (2) protect and defend the rights or property of PlayLV Gaming Corporation; (3) comply with a court order or other legal process or legal requirements of any governmental authorities, including but not limited to, authorities which regulate gaming activities; or (4) in the sole discretion of PlayLV Gaming Corporation, in exceptional circumstances, such as a national emergency, security concern, or other situation in which we deem such disclosure is prudent.

CHOICE REGARDING PROVIDING INFORMATION

General information is collected whenever you browse our Web sites. Our Web sites do not provide any means for opting out of providing general information when you browse our Web sites. However, privacy software that prevents the disclosure of general information is commercially available.

 

You can browse our Web sites without providing any personally identifiable information. However, providing personally identifiable information is required to use some of the services offered through our Web sites, including, but not limited to, making reservations, signing up for promotions, or participating in sweepstakes.

 

You can opt out of receiving certain communications and offers. Opt out options will be indicated when they are available.

SECURITY

General information and personally identifiable information collected by our Web sites are stored on secure servers. The secure servers are protected by firewalls and other standard security procedures. The secure servers are not generally accessible by unauthorized third parties but could become accessible in the event of a security breach. No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of any information you transmit to us.

 

Once we receive your information, we take appropriate steps that we believe are reasonable to protect the security of your data on our system, both internally and from outsiders, and to ensure the integrity of the data we collect. We use a combination of technological and policy methods to protect this data. You are responsible for maintaining the secrecy of your passwords and any account information. Please be aware that we will never ask you for your password in an unsolicited phone call or email.

AGE RESTRICTIONS AND THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT

Pursuant to law, persons under the age of twenty-one (21) are not permitted to gamble in casinos and are not permitted to loiter in the gaming areas of any of our properties. Similarly, our Web sites are general audience sites intended for persons 21 years of age or older. Persons younger than 21 years of age are not allowed to use our Websites, accept offers, or win contests, and we do not knowingly collect information from such persons. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect or accept personally identifiable information from a child under the age of thirteen (13).

CUSTOMER CARE

We collect Personal Data when you make a reservation over the phone, communicate with us by email, fax or via online chat services or contact customer service. These communications may be recorded for purposes of quality assurance and training.

ACCESSING OR UPDATING YOUR PERSONAL INFORMATION

With some limited exceptions, you have the right to access and modify personal information held about you. If you want to correct, access, cease processing, opt-out or delete your  information, please contact us via email at casinoservices@playlv.com, call us at 702-386-2110, or send your request to PlayLV Gaming Corporation, Attn: Registration Information Correction, 1 Main Street Las Vegas, NV 89101 and the necessary revisions will be made. This provision applies only to registration information collected via the Plaza Website. Casino services agents are also able to assist our gaming customers with their Royal Rewards membership. For more information, please visit our Casino Services page.

CHANGES

We reserve the right to modify or change this Privacy Policy at any time, simply by posting such changes on the Web site. Any such change, update, or modification will be effective immediately upon posting. If you have any questions regarding this Privacy Policy, please contact us at DataProtection@playlv.com.