OUR COMMITMENT TO PRIVACY
Your privacy is extremely important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
INFORMATION WE COLLECT ABOUT YOU
When you visit our Web sites, we track certain information that is non-personally identifiable. Data is collected in aggregate and anonymously, which may include the type of Internet browser you use, the type of computer operating system you have, the pages you visit on our Web sites, and how you arrived at our Web sites.
PERSONALLY IDENTIFIABLE INFORMATION
The personally identifiable information that you voluntarily provide is used in order to conduct particular transactions on our Web sites including room reservations. The information we collect may include name, address, birth date, telephone number, email address and, credit card information.
HOW WE USE THE INFORMATION WE COLLECT
We collect personally identifiable information about you in order to provide you services and a personalized web experience. If you do not provide the data that we request, or prohibit collecting such data, then we may not be able to provide requested services or the personalized web experience. Your personally identifiable information is used to facilitate reservations, payment, send administrative information, player information, confirmations or prearrival messages, current promotions, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit. We will use personally identifiable data to communicate with you with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so. We may use third-party advertising companies to serve or exclude advertisements regarding goods and services that may interest you when you access and use other websites or online services. We use your financial data for billing of products and services. Your demographic data is used to customize your site experience and to deliver specific content that may be of interest to you.
SHARING OF INFORMATION WE COLLECT
We will not sell, trade, or disclose to third parties any personally identifiable information obtained through our Web sites without your consent unless required to do so by law. We may disclose personally identifiable information in order to: (1) enforce our Web site Agreement; (2) protect and defend the rights or property of PlayLV Gaming Corporation; (3) comply with a court order or other legal process or legal requirements of any governmental authorities, including but not limited to, authorities which regulate gaming activities; or (4) in the sole discretion of PlayLV Gaming Corporation, in exceptional circumstances, such as a national emergency, security concern, or other situation in which we deem such disclosure is prudent.
CHOICE REGARDING PROVIDING INFORMATION
General information is collected whenever you browse our Web sites. Our Web sites do not provide any means for opting out of providing general information when you browse our Web sites. However, privacy software that prevents the disclosure of general information is commercially available. You can browse our Web sites without providing any personally identifiable information. However, providing personally identifiable information is required to use some of the services offered through our Web sites, including, but not limited to, making reservations, signing up for promotions, or participating in sweepstakes. You can opt out of receiving certain communications and offers. Opt out options will be indicated when they are available.
General information and personally identifiable information collected by our Web sites are stored on secure servers. The secure servers are protected by firewalls and other standard security procedures. The secure servers are not generally accessible by unauthorized third parties but could become accessible in the event of a security breach. No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of any information you transmit to us. Once we receive your information, we take appropriate steps that we believe are reasonable to protect the security of your data on our system, both internally and from outsiders, and to ensure the integrity of the data we collect. We use a combination of technological and policy methods to protect this data. You are responsible for maintaining the secrecy of your passwords and any account information. Please be aware that we will never ask you for your password in an unsolicited phone call or email.
AGE RESTRICTIONS AND THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT
Pursuant to law, persons under the age of twenty-one (21) are not permitted to gamble in casinos and are not permitted to loiter in the gaming areas of any of our properties. Similarly, our Web sites are general audience sites intended for persons 21 years of age or older. Persons younger than 21 years of age are not allowed to use our Websites, accept offers, or win contests, and we do not knowingly collect information from such persons. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect or accept personally identifiable information from a child under the age of thirteen (13).
We collect Personal Data when you make a reservation over the phone, communicate with us by email, fax or via online chat services or contact customer service. These communications may be recorded for purposes of quality assurance and training.
ACCESSING OR UPDATING YOUR PERSONAL INFORMATION
With some limited exceptions, you have the right to access and modify personal information held about you. If you want to correct, access, cease processing, opt-out or delete your information, please contact us via email at firstname.lastname@example.org, call us at 702-386-2110, or send your request to PlayLV Gaming Corporation, Attn: Registration Information Correction, 1 Main Street Las Vegas, NV 89101 and the necessary revisions will be made. This provision applies only to registration information collected via the Plaza Website. Casino services agents are also able to assist our gaming customers with their Royal Rewards membership. For more information, please visit our Casino Services page.