Frequently Asked Questions


At the time of booking, we charge the first nights room and tax as the deposit. The remaining balance is collected at check in, plus a $50.00 security deposit on a debit or credit card.
No, your deposit is charged once for your entire stay, while the resort fee applies to the number of nights you're staying.
Check-in is at 4pm and check-out is at 11am. We offer complimentary early check-in based on availability. Please inquire with the front desk on your check-in day.
The mini-suites and above have fridges. You can request to rent a fridge for an additional $20.
The rooms that have coffee pots are Mini Suites, One/ Two Bedroom Suites, Pool Suites, and Penthouses. We have the great Coffee Bar located in the hotel lobby for all your coffee needs.
We offer many hotel discounts. Check out the Hotel Packages page on our website. You can find the hotel packages here:
Cabana reservations are currently closed for winter season. Each cabana accommodates 6 guests and is equipped with a flat-screen TV, furnishings, 2 lounge chairs, refrigerator, and digital safe. Daily rental includes 6 bottles of waters, fresh fruit, frozen grapes, towels, and a cocktail server. Cabana Hours 10am-6pm. The cost of the cabanas is as follows: Weekdays-$50 rental with a $100 Food and Beverage minimum. Weekends- $50 rental with a $200 Food and Beverage minimum. Holidays/ Special Events- $50 rental with a $200 Food and Beverage minimum. We also sell Day Beds. Beds accommodate up to 4 guests. Daily rental includes 4 bottles of water, towels, umbrella and cocktail server. The cost of the daybeds is as follows: Weekdays- $25 rental with a $50 Food and Beverage minimum. Weekends- $25 rental with a $100 Food and Beverage minimum. Holidays- $50 rental with a $150 Food and Beverage minimum.
The fee for non-locals and non-hotel guests is $10 per person. Please keep in mind that this fee is waived if you reserve a cabana.
We offer transportation from the hotel to the airport if available. Make sure to let the front desk know when you check in to schedule a ride to the airport. To get from the airport to the hotel, you can use a taxi, rideshare service, or you can take the Westcliff Airport Express, also called the WAX bus. These services will drop you off on Casino Center and Fremont which is a block away from the Plaza. (A three-minute walk).
You can reach out to Casino Services by calling (702) 386-2110 and ask for ext. 12951 or by email at and they will be happy to help.
Each room has a bag and a ticket for dry cleaning which you can bring to the bell desk. If you bring your items to the bell desk by 8am, your clothes will be ready for pick up that same evening from the bell desk. Pricing varies from $7.00 for a shirt to $14.50 for a suit. If you prefer a laundering service, we typically recommend Las Vegas Laundry Service. You can book an appointment for pick up with them by calling (702)752.4254. Las Vegas laundry offers same day pick up and drop off for only $25 for as many items that will fit in an eighteen-gallon laundry bin!
There are three tiers of tickets you can purchase for a Mob Story. Prices start at $59.99 for general admission, $79.99 for VIP with preferred seating, and $150 for platinum tickets that offer preferred seating and a meet and greet with the performers and Michael Franzese. Ticket prices do not include taxes and fees. Tickets are available by calling 702-386-2507 or online at
We do not allow marijuana smoking anywhere on our property.
Standard and Portable Scooters cost $45 for one day, $80 for two days, $100 for three days and $110 for four days. Please inquire with the bell desk for rentals longer than four days. You can book and pay with the bell desk. Both cash and credit are accepted. If you need more than one wheelchair or scooter, please contact the bell desk in advance to make arrangements. You can call the bell desk at 702-386-2332.
We offer complimentary ear plugs at the front desk.