About Casino Services

Casino services agents assist our gaming customers to apply for Royal Rewards membership, answer questions about their play and status level and make reservations for your visit. Our team is here to be of service so give us a call today at 877.687.5875 or by emailing casinoservices@plazahotelcasino.com.

Royal Rewards

Sign up to receive offers based on your play, information on current promotions, hotel information. and now can even stay up on social media channels. Existing members, please take advantage of your offer by filling out our Player Request Form. To see a complete list of loyalty tiers and the corresponding list of royalties visit our Royal Rewards Page.


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Esme Gonzalez

Director of Casino Marketing


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Ashley Mckinzie

Executive Casino Host


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Nicole Osborne

Executive Casino Host



Our new kiosk system makes your gaming experience even better. Below are a few benefits it brings you!

  • Skip the lines and quickly access your offers and rewards.
  • Gain Tier Credits, Points and other accounting information to help you make the most of your Royal Rewards Card.
  • New and exciting drawings
  • Earn and get promotions where you can win Free Play, Points, Dining Credits and more!
  • Point Multipliers: Earn more Points and Cash Back (Ace Players only)

Use your existing PIN number to access any of the kiosks on the casino floor. If you need to reset your PIN, please see our Royal Rewards desk.

Credit Applications

Credit applications are available at the Casino Cage, through a Casino Host or below.
Please contact Casino Services at 877-687-5875 for more information.