Casino Services

About Casino Services

Casino services agents assist our gaming customers to apply for Royal Rewards membership, answer questions about their play and status level and make reservations for your visit.

Our team is here to be of service so give us a call today at 877.687.5875 or by emailing

Royal Rewards

Sign up to receive offers based on your play, information on current promotions, hotel information. and now can even stay up on social media channels.

Existing members, please take advantage of your offer by filling out our Player Request Form.

To see a complete list of loyalty tiers and the corresponding list of royalties visit our Royal Rewards Page.

Credit Applications

Credit applications are available at the Casino Cage, through a Casino Host or below.
Please contact Casino Services at 877-687-5875 for more information.

Download Credit Application – Bank Authorization Form

Download Win-Loss Request Form

We’re here to help you!


Esme Gonzalez
Director of Casino Marketing

FeAdolphus Curtiss

Fe’Adolphus “Curt” Curtiss
Executive Casino Host

Ashley Mckinzie

Ashley Mckinzie
Executive Casino Host

Nicole Osborne

Nicole Osborne
Executive Casino Host

Royal Rewards Kiosk

We are setting up a new kiosk system that will make your gaming experience even better. Installation is beginning the weekend of November 9th. Below are a few benefits that we are bringing for you!


—Skip the lines and quickly access your offers and rewards.

—Gain Tier Credits, Points and other accounting information to help you make the most of your Royal Rewards Card.

—New and exciting drawings

—Earn and get promotions where you can win Free Play, Points, Dining Credits and more!

—Point Multipliers: Earn more Points and Cash Back (Ace Players only)


Use your existing PIN number to access any of the kiosks on the casino floor. If you need to reset your PIN, please see our Royal Rewards desk.