About Casino Services

Casino services agents assist our gaming customers to apply for Plaza Rewards membership, answer questions about their play and status level and make reservations for your visit. Our team is here to be of service so give us a call at 877.687.5875 or by sending us a message.

Plaza Rewards

Sign up to receive offers based on your play, information on current promotions and hotel information. and now can even stay up on social media channels. Existing members, please take advantage of your offers by filling out our Player Request Form. To see a complete list of reward tiers and the corresponding benefits visit our Plaza Rewards Page.

WE’RE HERE TO HELP YOU!

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Esme Gonzalez

Director of Casino Marketing

Email

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Nicole Osborne

Executive Casino Host

Email

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Joseph Cruz

Casino Host

Email

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Aquarius Wilkinson

Casino Host

Email

Win Loss Statement

Request your Win Loss Statement Today

Request Form

PLAZA REWARDS KIOSK

Our new kiosk system makes your gaming experience even better. Below are a few benefits it brings you!

  • Skip the lines and quickly access your offers and rewards.
  • Gain Tier Credits, Points and other accounting information to help you make the most of your Plaza Rewards Card.
  • New and exciting drawings
  • Earn and get promotions where you can win Free Play, Points, Dining Credits and more!
  • Point Multipliers: Earn more Points and Cash Back (Gold Members only)

Use your existing PIN number to access any of the kiosks on the casino floor. If you need to reset your PIN, please see our Plaza Rewards desk.

CREDIT APPLICATIONS

Credit applications are available at the Casino Cage, through a Casino Host or below.
Please contact Casino Services at 877-687-5875 for more information.

Cash Out Ticket Voucher

Please mail the original ticket and a copy of a valid government issued photo identification card to:

Plaza Hotel & Casino
Attention: Casino Controller
P.O. Box 760
Las Vegas, NV 89125 - 0760

We highly encourage guests to make a copy of the ticket voucher to keep for their records before mailing it. Please allow 4-8 weeks for a check to be generated.